Customer agrees when using, or accessing Web Hosting Bangladesh services that the terms and conditions of this policy will be met:
The following violations of "netiquette" are grounds for immediate suspension of service pending investigation by Web Hosting Bangladesh and will result in termination of the account(s) the investigation determines to have originated or transmitted these types of traffic.
General Server Limits
Premium VIP 4 | Premium VIP 3,2,1 | Premium Cpanel Acconts | Master Reseller Plans | Shared Plans | |
---|---|---|---|---|---|
CPU SPEED | 200% | 100% | 200% | 100% | 100% |
Dedicated MEMORY (PMEM) | 4GB | 1GB | 4GB | 1GB | 1GB |
Read & write operations limit (IO) | 10Mbps | 5Mbps | 10Mbps | 2Mbps | 2Mbps |
File Download Speed Limit | 1Gbps | 1Gbps | 1Gbps | 1Gbps | 1Gbps |
Max Number of Processes (NPROC) | 100 | 100 | 100 | 100 | 100 |
Entry Process Limit (EP) | 40 | 20 | 40 | 20 | 20 |
There are several reasons for these prohibitions on free services. The reasons include, but are not necessarily limited to, the following:
Abuse of Web Hosting Bangladesh Staff or Support Personnel: At Web Hosting Bangladesh, we take pride in providing excellent service to all of our customers. It is our policy always to treat our customers with the highest level of respect and courtesy. In return, we expect the same respect and courtesy from you. If our staff feels that you are consistently engaging in abusive content toward them, or addressing them in a demeaning or rude manner, your account(s) may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for abusive conduct, customers will be given five (5) day's notice. We will issue a refund only for the unused portion of pre-paid service. Abusive conduct includes, but is not limited to, the following behaviors:
User agrees to pay Web Hosting Bangladesh all charges relating to the use of User's account(s) according to rates and prices stated on said sales order at the time of commencement.
User is responsible for charges at the time the service is used and Web Hosting Bangladesh may apply the amount due to User's credit card at any time.
Customers may voluntarily cancel their account at any time, for any reason or for no reason, by requesting a cancellation from your members area at Web Hosting Bangladesh > Services > My Services > Product/Service > View Details > Management Actions > Request Cancellation. Web Hosting Bangladesh requires a five (5) day cancellation notice prior to the anniversary billing date for discontinuance or downgrades of month to month services. Failure to supply the requisite five (5) days will result in a full billable monthly cycle prior to cancellation. All due amounts must be settled in full before we cancel the customer account.
Customer understands and agrees that Web Hosting Bangladesh does not provide pro-rated or any other kinds of refunds on cancellations. All fees Customer has paid shall be nonrefundable, unless stated otherwise under our any 30 day money back guarantee.
99.9% Uptime Guarantee - Service Level Agreement
Web Hosting Bangladesh offers a 99.9% Uptime Guarantee. That means your web server is guaranteed operational 99.9% of the time in any calendar month. Web Hosting Bangladesh guarantee 99.9% service uptime allows for 45 minutes of unscheduled (HTTP) service outage per month as defined here. For each additional 45 minutes of downtime you will receive 10% credit or refund. Regardless of the number of outages, all refunds are limited to one month's hosting service fees and do not include excess usage fees or other nonstandard recurring charges. The amount of the credits are determined by the following table, based on the amount of server uptime for the month in which credits are requested.
SERVER UPTIME FOR THE MONTH | PERCENTAGE OF MONTHLY CREDIT |
---|---|
99.9 - 100% | 0% credit |
99.7 - 99.8% | 10% credit = 3 days |
99.5 - 99.6% | 25% credit = 8 days |
99.3 - 99.4% | 50% credit = 15 days |
99.0 - 99.2% | 75% credit = 23 days |
98.9% and below | 100% credit = 1 month |
Web Hosting Bangladesh will not be held responsible for Service Outages resulting from non-Web Hosting Bangladesh operated equipment including, but not limited to, Internet NAP failures, upstream network outages or congestion and backbone failures. Additionally, Web Hosting Bangladesh will not be held responsible for delays in the registration or transfer of a domain due to InterNIC-related issues, unscheduled outages, web site specific outrages and outages resulting from malfunctioning customer scripts or applications that are installed by the customer, or for unusual traffic spikes or "denial of service" attacks on customer web sites.
Hybrid services, colocation services or renting out rack space, cloud servers, services under bare metal environment such as dedicated servers and virtual private services does not qualify for any credit under this server uptime guarantee.
Refunds will be issued upon request by the customer and upon determination that a service outage, as defined by this guarantee, has occurred. To be eligible for a refund, the refund request must be made to the Billing Department at the end of the month for the current month (last day of the current month) or within the 1st week of the month for the previous month.
Privacy Policy
Web Hosting Bangladesh Inc. is committed to respecting our visitors information. We collect basic data from our visitors, such as IP addresses, browsers, time of access, etc. We use this information to analyze our traffic and to produce services that will be beneficial to our customers and us. We also apply cookies to all customers that visit our website.Cookies are small pieces of information that are stored by your browser on your computer's hard drive. We use cookies for tracking purposes only. All information received upon our tracking devices, and any online form filled out by our visitors, will be kept strictly confidential, and will never be shared with a third party.
Once a visitor becomes a client of Web Hosting Bangladesh Inc. by filling out our online order form or account activation form, they are immediately affected by our privacy policy. We also collect personal information to process our customer’s service requests. Their personal information is only used to process the request, and for no other purpose. All information that is collected from our customers is kept strictly confidential, and will never be shared with a third party. All customers have their own unique account with Web Hosting Bangladesh Inc. and it is kept completely secure at all times.
Our privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
Personal information that we collect from our users
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.
Usage of user information
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
Protection of User Information
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Usage of 'cookies'
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track
this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
COPPA - Children Online Privacy Protection Act
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 7 working days
We will notify the users via in site notification
• Within 7 working days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders
• We may also send you additional information related to your product and/or service.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
To be accordance with CAN SPAM we agree to the following:
• NOT use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can
• Follow the instructions at the bottom of each email.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the details provided at the Contact Us section on our website.